Political Wrinkles  

Go Back   Political Wrinkles > General Forum > News & Current Events
Register FAQDonate PW Store PW Trivia Members List Calendar Search Today's Posts Mark Forums Read

News & Current Events Discuss Walmart Gives Up Replacing Store Cashiers With Machines at the General Forum; Walmart has given up replacing store cashiers with machines. That’s according to a recent Bloomberg report, which reveals that the ...

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 05-17-2018, 09:59 PM
foundit66's Avatar
Moderator
 
Join Date: Oct 2007
Location: California
Gender: Male
Posts: 25,453
Thanks: 10,041
Thanked 15,182 Times in 9,205 Posts
Post Walmart Gives Up Replacing Store Cashiers With Machines

Quote:
Walmart has given up replacing store cashiers with machines.

That’s according to a recent Bloomberg report, which reveals that the retail giant is getting rid of “Mobile Scan & Go” technology, which allowed customers to ring up their own purchases.

Apparently, the technology didn’t work for Walmart's customers. "It took Walmart almost a year to figure out what the rest of us already know: you can't convince customers to do the job of a cashier just because you don't want to pay for the work, especially when eliminating cashiers doesn't result in more convenient shopping,” says Making Change at Walmart (MCAW) director, Randy Parraz.

Meanwhile, the new technology hasn’t helped Walmart’s operating margins—see tables.

And it might have added to the retail giant’s customer satisfaction problem, which remains at record low levels recently.


Walmart’s American Customer Satisfaction Index (ACSI) score dropped a notch in 2017 from 2016 (from 72 to 71), placing the retail giant at the bottom of the list of department and discount retailers ranked, and a couple of notches below Sears.

The ASCI measures the quality of products and services American consumers receive by major department and discount retailers.

Customer satisfaction has increasingly become a major issue for discount retailers like Walmart, as Amazon is turning them into its own front stores for bargain hunters.
https://www.forbes.com/sites/panosmo.../#72d7e4cf2f91

I have to give some level of kudos to Walmart in their actions here.
Too many companies today are of the mindset of not giving a damn about their customers.
__________________
“Labor is prior to, and independent of, capital. Capital is only the fruit of labor, and could never have existed if labor had not first existed. Labor is the superior of capital, and deserves much the higher consideration.”
~Abraham Lincoln
Reply With Quote
The Following 4 Users Say Thank You to foundit66 For This Useful Post:
  #2 (permalink)  
Old 05-17-2018, 10:47 PM
cnredd's Avatar
Administrator
 
Join Date: Oct 2007
Location: Philadelphia
Gender: Male
Posts: 53,138
Thanks: 2,060
Thanked 32,845 Times in 19,115 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

I am 100% confused with this article...and I've read the whole thing...

I've gone to Wal*Mart (and multiple other stores) and see four or eight places where you can scan your own purchases AND have 15+ aisles with cashiers...

Now if Wal*Mart was thinking about replacing ALL cashier aisles with self-scanners, I agree that this is stupid...

...but if they're talking about replacing the FEW self-scanners they already have, then it's completely stupid...It's very advantageous for customers that only have a few items and don't want to wait behind one or two full carts at a cashier aisle...They'll be standing there for 15 minutes when they could've been out the door with the self-scanners...

Are they "giving up" on the idea of replacing ALL cashiers with self-scanners or "giving up" on the FEW self-scanners they already use?...
__________________
"You get the respect that you give" - cnredd
Reply With Quote
The Following 4 Users Say Thank You to cnredd For This Useful Post:
  #3 (permalink)  
Old 05-18-2018, 12:20 AM
saltwn's Avatar
PW Enlightenment
 
Join Date: Oct 2007
Location: Esto perpetua
Posts: 76,612
Thanks: 54,111
Thanked 25,723 Times in 18,316 Posts
Send a message via Yahoo to saltwn
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

Quote:
Originally Posted by cnredd View Post
I am 100% confused with this article...and I've read the whole thing...

I've gone to Wal*Mart (and multiple other stores) and see four or eight places where you can scan your own purchases AND have 15+ aisles with cashiers...

Now if Wal*Mart was thinking about replacing ALL cashier aisles with self-scanners, I agree that this is stupid...

...but if they're talking about replacing the FEW self-scanners they already have, then it's completely stupid...It's very advantageous for customers that only have a few items and don't want to wait behind one or two full carts at a cashier aisle...They'll be standing there for 15 minutes when they could've been out the door with the self-scanners...

Are they "giving up" on the idea of replacing ALL cashiers with self-scanners or "giving up" on the FEW self-scanners they already use?...
I think the plan was see how it takes off then move into a more robust replacement of hourly paid humans.

Just my take on it.
__________________


President’s campaign chairman is waiting to find out if he’s going to prison. Architect of bin Laden raid is daring president to take his clearances. Reality show contestant/WH employee has tape of $180K offer she got to stay quiet. Years of chaos in one day.
Greg Miller
Reply With Quote
  #4 (permalink)  
Old 05-18-2018, 05:37 AM
GetAClue's Avatar
Scholar
 
Join Date: Jan 2011
Location: Northern Ohio
Gender: Male
Posts: 2,617
Thanks: 3,200
Thanked 2,229 Times in 1,309 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

When WalMart first implemented the self check out isles at our local store, it was not very user friendly. It would complain if you took too long to place your items on the weigh table and would almost always require a store employee to reset something. I gave up on them.

And then a couple of months ago, I was trying to check out with just a few items and the lines in the full service isles were full. One of the attendants suggested the self service isles and I expressed my concerns. She said that WalMart had heard similar concerns and updated the machines. Now all you do is either pick up each item and run it over the scanner or use the hand held scanner and scan things in the cart. You don't have to got through a few screens to start, you just start scanning.

It is now so easy that unless we have a completely full cart, I use the self serve. I can usually be out in less than 2 minutes. Now I've seen that Sams club is introducing them also at the 2 Sam's stores near us.
__________________
To argue with a person who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Reply With Quote
The Following User Says Thank You to GetAClue For This Useful Post:
  #5 (permalink)  
Old 05-18-2018, 06:48 AM
Lumara's Avatar
Belly Dance Queen
 
Join Date: Apr 2015
Location: Great Smoky Mountains
Gender: Female
Posts: 2,232
Thanks: 3,051
Thanked 2,758 Times in 1,350 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

Quote:
Originally Posted by cnredd View Post

I've gone to Wal*Mart (and multiple other stores) and see four or eight places where you can scan your own purchases AND have 15+ aisles with cashiers...
That hasn't been my experience. The Wal*marts I've been in have a lot of self scanners and only one or two registers open with cashiers, forcing customers to either scan their own items or wait in long lines at the very few registers open. I'd rather have a cashier do it, so I wish they'd just open a lot more registers.
__________________
If at first you don't succeed, reload and try again.

Fact: There is no such thing as banning abortion; there is only banning safe and legal abortion.

How can you tell that someone is a vegan? Because they will f*cking tell you.
Reply With Quote
  #6 (permalink)  
Old 05-18-2018, 06:54 AM
GottaGo's Avatar
Sanity is overrated.
 
Join Date: Aug 2009
Location: Miles to go before I sleep
Posts: 11,638
Thanks: 9,449
Thanked 7,635 Times in 4,904 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

Quote:
Originally Posted by cnredd View Post
I am 100% confused with this article...and I've read the whole thing...

I've gone to Wal*Mart (and multiple other stores) and see four or eight places where you can scan your own purchases AND have 15+ aisles with cashiers...

Now if Wal*Mart was thinking about replacing ALL cashier aisles with self-scanners, I agree that this is stupid...

...but if they're talking about replacing the FEW self-scanners they already have, then it's completely stupid...It's very advantageous for customers that only have a few items and don't want to wait behind one or two full carts at a cashier aisle...They'll be standing there for 15 minutes when they could've been out the door with the self-scanners...

Are they "giving up" on the idea of replacing ALL cashiers with self-scanners or "giving up" on the FEW self-scanners they already use?...
My personal experiences at Walmart, less and less staffed check outs, and more of a push to the self-checkout. No change in the prices, but doing the cashier's job. Watching the self-check out lanes has been entertaining (while waiting in the human cashier line), to say the least. I've heard some very creative invectives regarding machines, and who their parents were, or what the machine did with whom the night before. One involved something about an evil cartoon character and a Apple computer.

Having a lane or two of self check out for those who grabbed a couple of items on the fly and want a quick exit, fine. Been there more than once. But not staffing checkout lanes with humans for those who have more then just a couple items, is not a good business model.
__________________
Your life is the sum total of the choices you make.
If you don't laugh at yourself, a whole bunch of people will volunteer to do it for you
I never lose. I either win, or I learn....
Reply With Quote
  #7 (permalink)  
Old 05-18-2018, 07:18 AM
GetAClue's Avatar
Scholar
 
Join Date: Jan 2011
Location: Northern Ohio
Gender: Male
Posts: 2,617
Thanks: 3,200
Thanked 2,229 Times in 1,309 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

I think this is somewhat of a response to the Fight for Fifteen movement by WalMart. Even though WalMart promised to raise wages to $15 hr, which I believe they did in an attempt to garner favor with the left to deflect some criticism by the left, they never promised to not make structural changes.

You want $15/hr, sure. Those that are left will get it. This is the ultimate result of raising wages without expecting efficiency gains from same workforce.
__________________
To argue with a person who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Reply With Quote
  #8 (permalink)  
Old 05-18-2018, 07:20 AM
GetAClue's Avatar
Scholar
 
Join Date: Jan 2011
Location: Northern Ohio
Gender: Male
Posts: 2,617
Thanks: 3,200
Thanked 2,229 Times in 1,309 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

Quote:
Originally Posted by GottaGo View Post
My personal experiences at Walmart, less and less staffed check outs, and more of a push to the self-checkout. No change in the prices, but doing the cashier's job. Watching the self-check out lanes has been entertaining (while waiting in the human cashier line), to say the least. I've heard some very creative invectives regarding machines, and who their parents were, or what the machine did with whom the night before. One involved something about an evil cartoon character and a Apple computer.

Having a lane or two of self check out for those who grabbed a couple of items on the fly and want a quick exit, fine. Been there more than once. But not staffing checkout lanes with humans for those who have more then just a couple items, is not a good business model.
You may be right but based on the success of WalMart, I would imagine they will tailor their business model to meet customer demands instead of losing customers to the competition. They would not be the worlds largest retailer by not listening to their customers.
__________________
To argue with a person who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Reply With Quote
The Following User Says Thank You to GetAClue For This Useful Post:
  #9 (permalink)  
Old 05-18-2018, 12:49 PM
RightofCenterLeftofCrazy
 
Join Date: Nov 2010
Location: Idaho
Gender: Male
Posts: 742
Thanks: 47
Thanked 533 Times in 316 Posts
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

Walmart has this "Mobile Scan and Go" thing where I live, don't know if they have it other places. It's not exactly the same as "self checkout".

When you walk in, you have the option to pick up a scanner, like you would use if you were registering for a wedding or whatever. You can scan the items as you place them in the cart, they even gave you bags so you could place them in the bag in the cart. Then when you walk up to the machine, you simply scan the machine you are at and pay. Then boom you walk out the door.

Except it NEVER works that way. There is ALWAYS a problem. For example one time I was picking up three items. I got tagged for an audit and the employee didn't seem to have any idea how to confirm the audit. Took to assistant managers to get it worked out and let me leave with my purchases.

Another time I scanned something on clearance and the 2 dollar item came up as 4 cents. So someone came over to "help". They couldn't get the four cent item off the receipt. I was like. Look I don't care keep the item I'll pay the four cents to leave. For some reason they couldn't do that. They ended up adding a $1.96 item to make it even out and let me leave with the item. AFTER 20 min of trying to fix it.

So yeah not surprised they are getting rid of it.
Reply With Quote
The Following User Says Thank You to Zenock For This Useful Post:
  #10 (permalink)  
Old 05-18-2018, 07:48 PM
saltwn's Avatar
PW Enlightenment
 
Join Date: Oct 2007
Location: Esto perpetua
Posts: 76,612
Thanks: 54,111
Thanked 25,723 Times in 18,316 Posts
Send a message via Yahoo to saltwn
Default Re: Walmart Gives Up Replacing Store Cashiers With Machines

Quote:
Originally Posted by GetAClue View Post
I think this is somewhat of a response to the Fight for Fifteen movement by WalMart. Even though WalMart promised to raise wages to $15 hr, which I believe they did in an attempt to garner favor with the left to deflect some criticism by the left, they never promised to not make structural changes.

You want $15/hr, sure. Those that are left will get it. This is the ultimate result of raising wages without expecting efficiency gains from same workforce.
I don't believe so for this reason:

Around here locals were replaced by visa'd workers. We haven't had new visa workers in several years due to automation..
I think the bottom line is the reason
Reply With Quote
Reply

Tags
cashiers, gives, machines, replacing, store, walmart, with

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Forum Jump


All times are GMT -5. The time now is 06:14 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

Content Relevant URLs by vBSEO 3.2.0