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Feedback/Announcements Discuss Server Maintenance Complete at the Political Wrinkles Forum; The server JUST came back up a minute ago after being down since about 3:45-4:00AM EST...I had to call to ...

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Old 10-26-2011, 04:20 AM
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Default Server Maintenance Complete

The server JUST came back up a minute ago after being down since about 3:45-4:00AM EST...I had to call to find out that we were scheduled for maintenance after it went down...

The host has a "Suggestion/Feedback" section...this what I wrote to them...

Quote:
Just got off of the phone with your 1st-tier support tech Victoria. I have no issue with her. She did a fine job of passing along the information she had and find no fault with her.

My site went down 15 minutes ago. I couldn't get to Plesk and VPS Control Panel wouldn't let me start, stop or reboot my container...so I called support.

Victoria "said" that my site (politicalwrinkles.com) was "on the list for maintenance"...I asked "For how long?"...She said she didn't have a specific time but probably about an hour.

I'm assuming this information is true....But if so, there is NO message sent to owners/administrators of this BEFOREHAND, which, in my opinion, is a very poor procedure...

A simple email (or message sent to the actual website if possible) saying "Hey! We're gonna shut you guys down for an hour or so for maintenance!" would be VERY grateful....That way, I can check to see if the site being down is procedural or there is an actual problem.

This would also prevent multiple unnecessary calls to your Support Team.

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Old 10-26-2011, 08:53 AM
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Default Re: Server Maintenance Complete

I noticed the site was down and I knew a server issue was likely the cause. When will they learn that an advance email notice that the site will be down would be most courteous and save the Admin and customer service dept a lot of trouble?..

Thanks for your attention in this matter cnredd..
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Old 11-15-2011, 02:42 AM
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Default Re: Server Maintenance Complete

They just got done doing it again...Server maintenance for about a half hour...

This is what they put on the host server site...No actual time or anything...



The problem is that no one in their right mind goes to the host server to see if maintenance will be done BEFOREHAND...they go (like I did) AFTER they realize their site is down...

They should really send me a notice personally BEFORE they start doing "maintenance" so I can pass along the info to the members instead it just going down and making me go fetch the info...
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Old 11-15-2011, 02:45 AM
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Default Re: Server Maintenance Complete

BTW - If you can't connect, check out the Political Wrinkles Twitter site...If it happens when I'm around, I update Twitter to give you the low down...

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Old 11-15-2011, 03:32 AM
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Default Re: Server Maintenance Complete

Quote:
Originally Posted by cnredd View Post
The server JUST came back up a minute ago after being down since about 3:45-4:00AM EST..
We should demand that the waitress be provided with an elevator.
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Old 11-15-2011, 05:42 AM
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Default Re: Server Maintenance Complete

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Originally Posted by Oftencold View Post
We should demand that the waitress be provided with an elevator.
I wanna blame Bush!
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Old 11-15-2011, 10:43 AM
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Default Re: Server Maintenance Complete

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Originally Posted by Billo_Really View Post
I wanna blame Bush!
Well Im still blaming Jimmy carter.
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